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Our 4G Products are used globally on lots of different networks and occasionally, due to incorrect APN settings or SIM card issues, a unit will not correctly register on the mobile network and no internet connections will be available. In this situation, please start by checking the SIM card, as per this article that we published on our blog… https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/ If that does not resolve the situation, then in order to assist you our support team will need the following screen shots and information… A screen shot of the STATUS>OVERVIEW page – first page that you see when you log in to the web interface.Read More →

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One of the lesser known facts about our 4GXtream, is that it has a built-in GPS receiver and is supplied with a passive GPS antenna. This is primarily for position logging or for enabling a geo-fence alarm function. However, this GPS data can also be transmitted out on the NMEA 2000 network. Assuming that the 4GXtream GPS antenna is connected, it is getting a good position fix and the NMEA 2000 cable is connected to a fully powered up and operational NMEA 2000 network, the notes below will configure the 4GXtream to become an NMEA 2000 GPS position source. From a device that is wirelesslyRead More →

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With the unit fully powered up i.e. connect power and wait >1 minute for it to boot up, using the supplied SIM removal clip or some other blunt pointed object, gently press and hold the small Reset Switch on the front face of the unit, for at least 5 seconds as detailed below for the Factory Reset function…. The reset button has two functions: Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot. Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with the green connection status LED.Read More →

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The firmware version is normally displayed in the top right hand section of any of the web pages….example below of the original 4G Connect “Black & White” web interface and the latest “Blue & White” web interface… The 4G Xtream only has a “Blue & White” web interface.        Read More →

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Setting up remote access to any network that is operating on a mobile LTE (3G/4G) network is never easy, even for experienced IT engineers. Unfortunately, Digital Yacht just do not have the resources or depth of knowledge to support our customers in doing this on an individual basis. When your remote network is “hidden” inside a mobile network that abstracts all external connections to the internet, the only way to create a VPN is for the 4GConnect/4GXtream to initiate a connection to your VPN server or shared cloud server that does the data routing for you. Our 4GConnect is based on OpenWRT, which supports twoRead More →

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If you have an AT&T Sim Card, then you need to be in “Advanced” Mode, click the word “Basic” in the web page header and then go to Network>Mobile and set the Service Mode to “4G (LTE) Only” and then click the “Save+Apply” button at the bottom of the page….   After the new settings have been applied, go to Network>Interfaces and then click on the “Pencil” Edit button of either MOB1S1A1 (SIM1) or MOB1S2A1 (SIM2) depending upon which SIM slot the AT&T SIM is in….   In the Pop-Up settings window, turn off the Auto APN switch and some new boxes will appear. SelectRead More →

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So out of the box our 4GXtream units work in High Speed Gateway Mode and will convert NMEA 2000 data to NMEA 0183, which for users who just want basic navigation data, will be enough. For advanced users that want software such as Expedition to receive all of the NMEA 2000 data in RAW Mode, then you will need to do the following…. Make sure that your 4G Xtream has the latest firmware. When you update your firmware unit, using the System>Firmware menu option, please remember to turn off the “Keep Settings” switch. 1)            With the 4GXtream powered down and disconnected from the NMEA 2000Read More →

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If you have any issue with your 4G product then It is always worth updating your 4G Product to the latest version. This article, although written about the AT&T update, is still applicable for any unit.   Updating 4G Firmware Please note that older 4GConnect units must do a two stage update to go from the first “Black and White” web interface version, to the latest “Blue and White” web interface version. The V01.14.05 is a special intermediate version (last of the “Black and White” generation) that must be loaded first, in order to make the jump to the new V07.02.08 firmware. https://digitalyacht.net/2022/03/04/important-update-4g-products/    Read More →

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This procedure is good for boats that are regularly going a long way offshore outside of mobile network range, such as fishing boats, blue water yachts, etc. Basically, our 4G Products can sometimes not reconnect properly when they come back in to mobile range and this feature makes the 4G Product keep checking if it is online and if it is not it will reboot the modem.   Ping Reboot Configuration   To enable the “Ping Reboot” feature, go to SERVICES>AUTO REBOOT and you will see a similar page to the one below… Now click the ADD button and I would suggest you use theRead More →

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Since COVID forced many of us to start working remotely, we are seeing an ever increasing demand for our 4G Products. Once installed and working, these products are extremely reliable, but with so many mobile network operators around the world, initial setup can be confusing. To help our customers get up and running as quickly as possible, we have created a new video on configuring our 4G Products. This video is filmed using one of our 4GXtream products, but is equally applicable for our 4GConnect and 4GConnect Pro products, particularly if you have updated to the latest V07.01.02 firmware as detailed in a previous post “ImportantRead More →