If you have any issue with your 4G product then It is always worth updating your 4G Product to the latest version. This article, although written about the AT&T update, is still applicable for any unit.

 

Updating 4G Firmware

Please note that older 4GConnect units must do a two stage update to go from the first “Black and White” web interface version, to the latest “Blue and White” web interface version. The V01.14.05 is a special intermediate version (last of the “Black and White” generation) that must be loaded first, in order to make the jump to the new V07.02.08 firmware.

https://digitalyacht.net/2022/03/04/important-update-4g-products/

 

 

Configuring 4G Product

Here is the link to the very useful video on configuring our 4G Products – shows the latest “Blue and White” web interface…

https://digitalyacht.net/2022/03/04/important-update-4g-products/

 

 

Getting the correct SIM card

Here is the most recent article on SIM cards. If the customer is getting a good mobile phone signal on the 4G Product and the SIM card is being read, the network operator is recognised, etc. then it could be a SIM issue and this article explains what needs to be checked…

 

https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/