Technical FAQs

Before contacting us for support, please download and double check the latest issue of the product’s User Manual, which can be found here or search our extensive and growing list of frequently asked questions with helpful answers (see below).

Another support resource that may help you find solutions to your issue, is our searchable news blog here which has a wealth of information on apps, 3rd party product integration and product installation.  Finally, if you prefer to watch rather than read, you can find videos on all of our products at our Youtube channel here.

AIS Transponders & Receivers

AIT1500, AIT1500N2K, AIT2000, AIT2500 & Nomad

Why can’t I program voyage destination?

DSC and TX Warning Messages in proAIS2

Errors on proAIS Diagnostics Table

What’s the LEN value of the AIS?

AIT2500/AIT5000 – Disable NMEA 2000 Heading Reception

Red Status LED flashing on my AIS transponder

My AIS Transponder is not transmitting

I cannot display AIS targets

I don’t have a good AIS range

I cannot connect the USB of my AIS transponder

How to configure an AIS with ProAIS2 or AISConfig?

Why my boat does not appear on MarineTraffic, VesselFinder, etc.?

Which VHF antenna for an AIS?

AIS + VHF Antenna Separation

No GPS signal on an AIS Transponder due to loose FME connector

What’s the VSWR?

How to change the MMSI number?

AIT5000, iAISTX, iAISTX Plus & Nomad 2

DSC and TX Warning Messages in proAIS2

AIT5000 Voltage Problem

Why does my iPhone/iPad show “Weak Security” or no WiFi icon?

Can I use an external GPS antenna for my AIS Transponder, or do I have to use the supplied antenna?

AIT2500/AIT5000 – Disable NMEA 2000 Heading Reception

Red Status LED flashing on my AIS transponder

AIS is not displaying boats’ names

How to manually reset an AIT5000

My AIS Transponder is not transmitting

Connecting FM Radio to the VHF Splitter

I cannot display AIS targets

I don’t have a good AIS range

I don’t receive NMEA data on an iPad/iPhone app

How to manually reset an iAISTX?

Why my boat does not appear on MarineTraffic, VesselFinder, etc.?

Which VHF antenna for an AIS?

AIS + VHF Antenna Separation

No GPS signal on an AIS Transponder due to loose FME connector

What’s the VSWR?

How to change the MMSI number?

What is the WiFi range/coverage of my product?

I have already a Wi-Fi router on board – can I join the product Wi-Fi to an existing network?

How to configure a navigation app or software?

How many devices can connect to the WiFi network?

What is the AIS transponder Wi-Fi network password?

How to configure an AIS transponder with the web interface?

AIT2500/AIT5000 – Disable NMEA 2000 GNSS PGNs

How to install the AIT5000?

AIS Receiver (AIS100, AISNode)

I cannot display AIS targets

I don’t have a good AIS range

Which VHF antenna for an AIS?

AIS + VHF Antenna Separation

CLA2000

CLA2000 – “The Modem is not responding” Message during installation

SPL1500 & SPL2000

Will my VHF radio receive signals even if the splitter/AIS is turned off?

Connecting FM Radio to the VHF Splitter

Which VHF antenna for an AIS?

S1000

How to test the S1000 AIS SART?

Internet on Board

NeXuX Connect / 4G Xtream / 5G Xtream

Slower speeds when StarLink is active?

How to configure the LAN port address?

Using the 4GXtream’s GPS on the NMEA 2000 network

How to set up 4G/5G Xtream failover mode with Starlink

Testing and Configuring the NAVAlert SMS Feature with 4G/5G Xtream

Powering Starlink antenna when connected to 4G/5G Xtream

Switching SIM cards automatically or manually

Setting up an anchor alarm with 4G Xtream / 5G Xtream

Slow internet speed through WiFi on my 4G Router

4G Xtream WiFi / GPS / Bluetooth antenna layout

How to use a Starlink Dish with the 4GXtream as the main router?

Why isn’t my new 4GXtream connecting to the internet?

4G Xtream and potential DHCP clashes with my MFD?

Starlink and 4GXtream

Boat remote access thought 4G – Port Forwarding to remote view CCTV system

Manual APN Settings for latest EE SIM cards

Connecting other Marine Electronic Equipment to our 4G Products

4GXtream Power Consumption

How to connect 4G/5G Xtream to a WiFi hotspot?

Advanced Diagnostic Tests for our 4G/5G Products

Generating Diagnostic Information on our 4G/5G Products

How to transmit the 4G / 5G Xtream’s GPS data on an NMEA 2000 Network

4G Xtream Factory Reset Procedure

How to tell what firmware your 4GConnect or 4GXtream has?

VPN on our 4G Products

I want to set up my AT&T Sim card

Configuring our 4GXtream to work with RAW NMEA 2000 PGN’s

General Information on 4G/5G Products (Configuration, updates, SIM cards)

4G/5G Products – Reboot in case of Mobile Network Disconnection

How to configure our 4G products?

How to override the Auto-APN Settings?

Getting the Correct SIM cards for our 4G Products

Using WL510 with 4GXtream

Is the SIM or Network Operator causing the problem?

Are the APN Settings Correct?

Are you using the right 4G Xtream model in the right region?

Is the 4GXtream reading the SIM card correctly?

Is 4G Xtream getting a good signal strength?

4G Connect

How to configure the LAN port address?

Slow internet speed through WiFi on my 4G Router

Boat remote access thought 4G – Port Forwarding to remote view CCTV system

Manual APN Settings for latest EE SIM cards

Connecting other Marine Electronic Equipment to our 4G Products

4GConnect Power Consumption

Advanced Diagnostic Tests for our 4G/5G Products

Generating Diagnostic Information on our 4G/5G Products

How to tell what firmware your 4GConnect or 4GXtream has?

VPN on our 4G Products

I want to set up my AT&T Sim card

4GConnect Status LEDs Information

4GConnect Mobile Network Disconnection

General Information on 4G/5G Products (Configuration, updates, SIM cards)

How to manually reset the 4GConnect?

How to configure our 4G products?

How to insert a SIM card into 4G Connect?

How to override the Auto-APN Settings?

Getting the Correct SIM cards for our 4G Products

Using WL510 with 4GXtream

Is the SIM or Network Operator causing the problem?

Are the APN Settings Correct?

WL510

WL510 Configuration File Update

Changing the default SSID and Password on our iNavConnect/iNavHub/iKConnect routers

Connecting our WL510 to a Password Protected type Restaurant/Bar hotspot

Connecting our WL510 to a Captive Portal type Marina hotspot

Configuring a WL510 after a reset (WiFi Procedure)

Configuring a WL510 after a reset (Wired Procedure)

WL510 Hardware Reset

Using WL510 with 4GXtream

Sensors & Instruments

GPS160

Configuring a GPS160 for 1PPS Output

GPS Jamming in Baltic Countries

GPS160 IP Rating

GPS160 SOG reading standing still

Do I need to change the GPS160 Operating Mode?

Connecting iKonvert to the GPS160

Connecting GPS160 to an NMEA 0183 equipment

WindSense

Connecting WindSense to an iKonvert

Connecting WindSense to an AIS

Connecting WindSense to the DST800 & AIT2000

Connecting WindSense to an Instrument

iSeaSense

What’s the WiFi network password?

Connecting WND100 to iKonvert

WND100

How to connect the WND100 to an AIS transponder?

How to connect WND100 to a Port Com?

How to connect the WND100 to the WLN10/WLN30?

How to connect the WND100 to an NMEA 0183 equipment?

How to connect the WND100 to the Nasa Yacht Repeater?

How to connect the WND100 to an NMEA 0183 to USB Adapter?

Connecting WND100 to iKonvert

HSC100

Calibration issues with HSC100 Fluxgate compass

BM100 & veKonvert

BM100 installation for Multi-Battery bank

How to setup and calibrate veKonvert for my boat’s battery system?

Are larger shunts available for BM100?

veKonvert NMEA 2000 to VE.Direct Gateway – Compatibility List

NMEA to WiFi

WLN10 or WLN30 - NMEA 0183 to WiFi

What do the LED indicators mean on WLN10/30/NavLink2?

Cannot connect a device to the WLN NMEA Server

How to update the built-in web interface?

How to update the WLN10/30 firmware?

What’s the WiFi network password?

How to interface our WLN10/WLN30 to your navigation system?

I don’t receive NMEA data on an iPad/iPhone app

What is the WiFi range/coverage of my product?

I have already a Wi-Fi router on board – can I join the product Wi-Fi to an existing network?

How to configure a navigation app or software?

NavLink 2 - NMEA 2000 to WiFi

Setting up NavLink2 with Starlink – same IP address issue.

NavLink and Furuno DRS4W Radar

WIMWV instead of MWV from wind sensor

What do the LED indicators mean on WLN10/30/NavLink2?

How can I transfer my NavLink UK Software over from an old computer to my new Mac?

Testing NMEA 2000 Network

Navlink2 LED Flashing red

I am a software developer, how can I learn more about implementing NMEA 2000 data in my software by using iKonvert/NAVLink2?

How to update the built-in web interface?

How to update the NavLink2 firmware?

What’s the WiFi network password?

I don’t receive NMEA data on an iPad/iPhone app

What is the WiFi range/coverage of my product?

I have already a Wi-Fi router on board – can I join the product Wi-Fi to an existing network?

How to configure a navigation app or software?

How to Log “RAW” NMEA 2000 Data on Latest NAVLInk2

ENGINELink

What’s the WiFi network password?

NMEA, SeaTalk & USB Interfaces

IKonvert - NMEA 2000 to NMEA 0183 or USB

iKonvert USB Gateway – Mouse goes Crazy!

Connecting a transponder to a chartplotter using iKonvert without an NMEA network.

How do I test if an iKonvert is faulty? – Supply Voltage Test

Testing NMEA 2000 Network

Is iKonvert USB gateway compatible with LINUX or MAC OSX?

Can iKonvert USB gateway provide RAW NMEA 2000 data or does it just convert to NMEA 0183?

I am a software developer, how can I learn more about implementing NMEA 2000 data in my software by using iKonvert/NAVLink2?

Does the iKonvert have an autopilot mode?

How to update the iKonvert USB?

Connecting WindSense to an iKonvert

Connecting iKonvert to the GPS160

Connecting iKonvert to a NMEA0183 Chartplotter

Connecting WND100 to iKonvert

NAVAlert

Updating the NavAlert firmware v1.0.7

Testing and Configuring the NAVAlert SMS Feature with 4G/5G Xtream

What’s the WiFi network password?

NAVDoctor

Why can’t I stay connected to the NavDoctor?

What’s the WiFi network password?

N2K Protect

What’s the WiFi network password?

NjordLink

How to connect NjordLink to your boat’s network?

What is the password for my NjordLINK?

As a boatbuilder, can you develop a custom app?

How can I become a developer?

Do I need internet connectivity for NjordLINK to function?

How do I reset a NjordLINK?

Is my data secure?

Where should I install NjordLINK?

LANLink - NMEA to Ethernet

NMEA LANlink to Ethernet cannot see each other on the network?

How to reset LanLink

How to set LANLink to its default configuration

How to run a DHCP server on PC using LANLink

LANLink Network Behaviour

NMEA 0183 to USB Adapter

Using Tera Term to View NMEA 0183 Data

NMEA 0183 to USB adapter Testing

NMEA 0183 to USB Adaptor Driver Installation

iKommunicate

iKommunicate Gateway – Upgrade Program

Add and/or change the PGN definitions in iKommunicate

How to factory reset an iKommunicate?

SeaTalk Converter

Enable STALK Mode on a SeaTalk Converter

How to update the SeaTalk converter firmware?

NMEA 2000 to BT

MOB Alert & NavAlarm

NMEA 2000 Cables

How to connect NMEA 2000 devices?

Testing NMEA 2000 Network

Marine PC

Aqua Compact & Aqua Nav

Help my mouse has gone crazy!

What’s this orange Led on my PC?

My PC keeps turning off

SmarterTrack

Windows Defender warning with SmarterTrack installation

I cannot Install Navionics Charts in SmarterTrack software

General

Digital CD – Driver Software and Utilities

Returning a Product to our French Office for Service

Returning a product to our UK Office for Service