Our 4G Products are used globally on lots of different networks and occasionally, due to incorrect APN settings or SIM card issues, a unit will not correctly register on the mobile network and no internet connections will be available.
In this situation, please start by checking the SIM card, as per this article that we published on our blog…
https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/
If that does not resolve the situation, then in order to assist you our support team will need the following screen shots and information…
- A screen shot of the STATUS>OVERVIEW page – first page that you see when you log in to the web interface.
- A screen shot of the STATUS>NETWORK page which lists all of the mobile network info.
- The unit’s troubleshooting file, go to SYSTEM>ADMINISTRATION and then go to the Troubleshoot tab. Scroll down the page and click the Troubleshoot File DOWNLOAD button. Send us the GZIP file that it downloads to your device.