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The flashing Red Error LED indicates that your NAVLink2 has quite an early version of firmware. As you can imagine, there are loads of different NMEA 2000 devices installed on boats, of varying age and firmware versions and since we released NAVLink2, we have come across quite a few “odd situations” where unexpected combinations of data have caused our “software watchdog” to detect an issue and restart the NAVLink2. In each of these cases, we have had to release a firmware update for the NAVLink2, to fix the issue. We can update your unit to the very latest version (V2.70) for you free of charge,Read More →

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It turns out that this ‘modem not responding’ error is caused by the RX connections not being terminated correctly and the floating signals can then trigger this modem error…. Any unused ports need to be terminated (this only applies if you’re using the 14-way or 18-way cables). The ports can be terminated by adding 120 ohm resistors between the RXA and RXB wires, as per the recommendation in the user manual, or by installing the optional junction box. If the error is not resolved by following the above, please contact us again.  Read More →

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You will basically be plugging the Star Link in to the WAN socket of the 4GXtream and then using the web interface to switch between the wired WAN interface (Star Link) and the 4G Mobile interface. There is a “Failover” mode in the 4GXtream where you can tell it to use the Wired WAN by default and then switch to mobile if there is no internet connection on the wired WAN interface (Star Link). This article online tells you how to bypass the Star Link router and will be applicable for our 4GXtream… https://www.starlinkhardware.com/how-to-bypass-the-starlink-router  Read More →

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Although the approach you are taking with DDNS and Port Forwarding would work well on a conventional land based network, that is connected to the internet via a Cable/ADSL router, there are several reasons why they may not work on a mobile network: NAT (Network Address Translation): Mobile networks, especially those using IPv4, typically employ NAT to conserve IP addresses. NAT allows multiple devices to share a single public IP address. When you connect a device to a mobile network, it is assigned a private IP address that is not directly accessible from the internet. This makes it challenging for DDNS and port forwarding toRead More →

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When we get reports like this, it invariably turns out to be Chart Plotter or Application that has a problem – usually software related. The reason for this, is that AIS units do not differentiate between different types of AIS messages; either the regular dynamic ones that include the MMSI number and the position/course/speed of the vessel or the more infrequently transmitted static ones that include the MMSI number, name, dimensions, boat type, etc. and in the case of Class A vessels the voyage data that includes navigation state, destination, ETA, etc. An AIS unit either receives all of the messages or none. In theory,Read More →

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The AIS SART should be tested annually to confirm correct operation. In order to maximise the available battery capacity it is not recommended to test the AIS SART more frequently. Carry out the following steps to test the AIS SART: Remove the AIS SART from the bracket or bag and move to an outdoor location with a clear view of the sky. Do not hold the AIS SART in the location marked over the internal GPS antenna. Press and hold the ‘Test’ button for three seconds until the indicator starts flashing. The test is now active and the AIS SART will attempt to obtain aRead More →

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If we’ve ascertained that your items needs to come back to us for factory service/inspection, please download and complete the Service Return Form and GENERAL INVOICE and enclose it with the item. (Please note: Only return a product to us if it has been authorised by one of our advisors. Items that are returned without this documentation or authorisation will be delayed. It’s important we receive as much information as possible, so please attach with the item any email correspondence you may have had with your advisor and include a detailed description of the fault. All customers within the EU, should please return the unit to: Digital YachtRead More →

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Since the end of 2022, we have started receiving support requests from new EE customers that cannot get their Digital Yacht 4G Products to work with their EE SIM. It would appear that recent EE SIMs have a Virgin Mobile profile included, which is seen as the default APN settings when our products are set to Auto APN mode (default). If your SIM is being correctly read, you are getting a good mobile signal strength, the STATE is shown as “Registered (home); EE; 4G (LTE)” but the DATA CONNECTION is shown as Disconnected, then please try the following settings. Open a browser, go to http://192.168.1.1Read More →

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The default GPS160 operating mode has been optimized to work well with the maximum number of installations. It is operating in “Tri-Nav” mode and will give the same level of accuracy as any of the other “Tri-Nav” modes. In “Tri-Nav” mode, satellites from all three constellations; GPS/GLONASS/GALILEO are used to work out the most accurate possible position. In over 90% of pleasure boat installations, the default mode is the best one to use and unless you know that your system can accept a faster update rate or can make use of the additional sentences, then we would not recommend that you change mode. Typical applicationsRead More →