When you scan for wireless networks on whatever mobile device you are using, can you see the 4GXtream wireless network?
If you can, please connect to it using the default wireless password = 4GXtream
Once you are wirelessly connected to the 4GXtream, then please open your web browser in a Private/Incognito window (important so that it does a fresh load of the 4GXtream web interface) and then try to go to http://192.168.1.1 or http://4gxtream
Whichever, address you use, it is very important that you include the http:// as this tells your browser that you want to go to a specific address and not do a Google search on 192.168.1.1 or 4gxtream
This must work as it is a core feature of the 4GXtream and will have been tested during production.
Assuming that you can now bring up the 4GXtream web interface, we need to check the main STATUS>OVERVIEW page.
Most of the time 4GXtream will connect to the SIM operators APN settings automatically, but some networks we still have to manually enter the APN settings. To find your SIM’s correct settings, please check out this website: https://www.apnsettings.org/ The 4GXtream runs on Linux, which uses Android underpinnings, so make sure that the APN settings are for Android use.
Please also note that the PDP type should always be set to IPv4 only and when Googling the APN settings, ignore the older MMS and WAP settings, it needs to be the LTE/4G settings.