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Here is some additional information on the modem LEDs inside the 4GConnect box. Power LED The power LED is located on the bottom left corner of the front panel, just under the power connector:   It can perform two different actions: ACTION DESCRIPTION LED turned ON Router is powered up LED turned OFF Router is not powered up Ethernet port LEDs The Ethernet port LEDs are located on the router’s front panel, under each respective Ethernet port: They represent activity happening on the router’s Ethernet ports: ACTION DESCRIPTION LED turned ON Operating as a 10/100 Mbps connection LED turned OFF No link established LED blinking Connection established and thereRead More →

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If you have a good internet on your 4GConnect, but then the internet connection drops out after a period of time, then this section is for you. Also this is useful for fishermen or blue water sailors who regularly go a long way off shore and then when they return within reception range the 4GConnect does not automatically reconnect. The part below is for the 4G Connect with the black and white interface. First, make sure that “Force LTE Network” and also “Reregister” are both ticked and a time period of 300 secs – as per image below…. If that does not fix things, thenRead More →

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If you have any issue with your 4G product then It is always worth updating your 4G Product to the latest version. This article, although written about the AT&T update, is still applicable for any unit.   Updating 4G Firmware Please note that older 4GConnect units must do a two stage update to go from the first “Black and White” web interface version, to the latest “Blue and White” web interface version. The V01.14.05 is a special intermediate version (last of the “Black and White” generation) that must be loaded first, in order to make the jump to the new V07.02.08 firmware. https://digitalyacht.net/2022/03/04/important-update-4g-products/    Read More →

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Manual Reset for 4G Connect To reset one of our 4GConnects, you need to locate the 4GConnect main unit (silver aluminium box with black end caps) and then on the Antenna end cap, there is a small hole to access the reset switch inside – see red square in image below…. NOTE – If you have an older 4GConnect, which did not have the reset hole in the antenna end panel, then go to the next section. With the unit fully powered up (allow 45-60 seconds from turning on the power), use one of those iPhone reset tools or failing that an opened up paperRead More →

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Since COVID forced many of us to start working remotely, we are seeing an ever increasing demand for our 4G Products. Once installed and working, these products are extremely reliable, but with so many mobile network operators around the world, initial setup can be confusing. To help our customers get up and running as quickly as possible, we have created a new video on configuring our 4G Products. This video is filmed using one of our 4GXtream products, but is equally applicable for our 4GConnect and 4GConnect Pro products, particularly if you have updated to the latest V07.01.02 firmware as detailed in a previous post “ImportantRead More →

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Our 4GXtream router but also the latest 4G Connect version have a new “Auto-APN” feature that reads the SIM details and selects the correct APN settings for the SIM’s mobile network. APN stands for Access Point Name and are the settings your 4G product needs to pass to the network carrier; AT&T, Vodafone, T-Mobile, etc. in order for the carrier to allocate your 4G product an IP address and connect you to the right secure network. On many networks the new “Auto-APN” feature works very well, but today we had a Vodafone customer contact us who could not get their 4GXtream to connect correctly. TheRead More →

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One of the most common problems, that the Digital Yacht support team help our 4G Product customers with, is SIM card issues. This little piece of plastic, with its integrated memory chip, containing a unique identifier, that allows your data usage to be tracked, causes a disproportionate amount of wasted time and effort, so we decided to publish a guide to avoid the pitfalls that we regular see. Not all SIMs are created equal and with the majority aimed at mobile phone users, it is important that the SIM you use in our 4G Products meet the following criteria…. It is a 4G SIM (not 5G) ItRead More →

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To decide whether to use the Mobile 4G connection or the WL510 long range wireless connection, you will need to go in to the 4GXtream web interface and click on the Network>WAN menu option….which will display the page below. You can use the switches at the end of each line to select whether you want to connect to the internet via Mobile 4G or via the WL510 Wi-Fi on the wired WAN interface. In the screen shot above, taken from my boat’s 4GXtream, I do not have an WL510 wireless booster connected to the Wired WAN interface, so it does not show any information aboutRead More →

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If the unit has been working and suddenly stops or you have followed the steps above and everything appears to be OK but you still do not have a connection to the internet, then the fault is likely to be with the SIM or network operator. Could any of the following factors be applicable?   The SIM is a Pay as You Go type and the credit has expired? The SIM is a normal mobile phone SIM and not a Data Only SIM which some network operators insist must be used in wireless router type systems? The SIM is a monthly contract SIM but hasRead More →