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If you have a very low internet speed (less than 5m/sec) then several factors can interfere with your internet speed. When a device is connected to one of our wireless 4G routers, the router has to “route” the data, which takes time. The typical 2.4GHz speed of 50Mbps is shared across all devices on the wireless network: more devices, less speed It is not uncommon for other 2.4GHz wireless networks to be present on a modern boat; MFD, Charger/Inverter, AIS, etc. Each network, will potentially cause interference and slower speeds To get a better speed, the best solution is to connect your laptop via Ethernet.Read More →

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Although the approach you are taking with DDNS and Port Forwarding would work well on a conventional land based network, that is connected to the internet via a Cable/ADSL router, there are several reasons why they may not work on a mobile network: NAT (Network Address Translation): Mobile networks, especially those using IPv4, typically employ NAT to conserve IP addresses. NAT allows multiple devices to share a single public IP address. When you connect a device to a mobile network, it is assigned a private IP address that is not directly accessible from the internet. This makes it challenging for DDNS and port forwarding toRead More →

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Since the end of 2022, we have started receiving support requests from new EE customers that cannot get their Digital Yacht 4G Products to work with their EE SIM. It would appear that recent EE SIMs have a Virgin Mobile profile included, which is seen as the default APN settings when our products are set to Auto APN mode (default). If your SIM is being correctly read, you are getting a good mobile signal strength, the STATE is shown as “Registered (home); EE; 4G (LTE)” but the DATA CONNECTION is shown as Disconnected, then please try the following settings. Open a browser, go to http://192.168.1.1Read More →

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Many products from leading marine electronics manufacturers now feature a wired and/or wireless network interface. In some larger systems such as those from Navico/Garmin/Raymarine/Furuno, the MFDs, radar scanners, cameras and sonar systems will all be networked together via Ethernet cables. When one of our 4G Products is used as the central wireless router for internet connectivity, some customers have been confused as to whether they can join all of the devices together on one common network. In general, unless indicated differently by the MFD manufacturer, it is best to leave the manufacturer’s wired Ethernet network, just for connecting the manufacturer’s equipment together and if youRead More →

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The following power consumption figures are applicable to both our 4GConnect and 4GConnect Pro models.  Power consumption does vary significantly, depending upon the amount of mobile data being transferred and how much wired/wireless network activity is taking place. Below are the average consumption figures for 12v and 24v systems… Minimum – Powered up but no mobile or network data transfer = 1W Normal – Powered up with a couple of network devices doing light internet access = 1.5W Maximum – Powered up with multiple network devices doing heavy internet access = 4.25WRead More →

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In some situations, our 4G Products can appear to be connected to the internet, but due to other external conditions such as AV Software, ISP issues or local network settings, you cannot access websites from your browser. If this happens, there are some additional tests and checks that can be carried out. Go to SYSTEM>ADMINITSTRATION>TROUBLESHOOT and do the following tests…. PING TEST Enter an IP address of 1.1.1.1 and click the PERFORM button. This sends a series of data packets directly to a public website (Cloudflare) which then sends them back to your 4G Product over the Mobile network. The results are shown in theRead More →

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Our 4G Products are used globally on lots of different networks and occasionally, due to incorrect APN settings or SIM card issues, a unit will not correctly register on the mobile network and no internet connections will be available. In this situation, please start by checking the SIM card, as per this article that we published on our blog… https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/ If that does not resolve the situation, then in order to assist you our support team will need the following screen shots and information… A screen shot of the STATUS>OVERVIEW page – first page that you see when you log in to the web interface.Read More →

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The firmware version is normally displayed in the top right hand section of any of the web pages….example below of the original 4G Connect “Black & White” web interface and the latest “Blue & White” web interface… The 4G Xtream only has a “Blue & White” web interface.        Read More →

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Setting up remote access to any network that is operating on a mobile LTE (3G/4G) network is never easy, even for experienced IT engineers. Unfortunately, Digital Yacht just do not have the resources or depth of knowledge to support our customers in doing this on an individual basis. When your remote network is “hidden” inside a mobile network that abstracts all external connections to the internet, the only way to create a VPN is for the 4GConnect/4GXtream to initiate a connection to your VPN server or shared cloud server that does the data routing for you. Our 4GConnect is based on OpenWRT, which supports twoRead More →

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If you have an AT&T Sim Card, then you need to be in “Advanced” Mode, click the word “Basic” in the web page header and then go to Network>Mobile and set the Service Mode to “4G (LTE) Only” and then click the “Save+Apply” button at the bottom of the page….   After the new settings have been applied, go to Network>Interfaces and then click on the “Pencil” Edit button of either MOB1S1A1 (SIM1) or MOB1S2A1 (SIM2) depending upon which SIM slot the AT&T SIM is in….   In the Pop-Up settings window, turn off the Auto APN switch and some new boxes will appear. SelectRead More →