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In some situations, our 4G Products can appear to be connected to the internet, but due to other external conditions such as AV Software, ISP issues or local network settings, you cannot access websites from your browser. If this happens, there are some additional tests and checks that can be carried out. Go to SYSTEM>ADMINITSTRATION>TROUBLESHOOT and do the following tests…. PING TEST Enter an IP address of 1.1.1.1 and click the PERFORM button. This sends a series of data packets directly to a public website (Cloudflare) which then sends them back to your 4G Product over the Mobile network. The results are shown in theRead More →

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Our 4G Products are used globally on lots of different networks and occasionally, due to incorrect APN settings or SIM card issues, a unit will not correctly register on the mobile network and no internet connections will be available. In this situation, please start by checking the SIM card, as per this article that we published on our blog… https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/ If that does not resolve the situation, then in order to assist you our support team will need the following screen shots and information… A screen shot of the STATUS>OVERVIEW page – first page that you see when you log in to the web interface.Read More →

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You can view the NMEA 0183 data coming out of one of our USB devices using Tera Term, a free Windows terminal program, which can be downloaded from the link below… https://osdn.net/projects/ttssh2/releases/ Just select the latest EXE installer version and once downloaded, double click on the file to install TeraTerm. You only need the main program, not all of the extra plugins and language extensions, so untick everything else as shown below…. Once Tera Term is installed, you need to confirm what COM port Windows has allocated to your device’s USB interface. It was COM3 on our PC, but it might be a different number onRead More →

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This reset procedure just resets the AIT5000 unit’s wireless interface and does not reset the MMSI number, which can only be carried out by an authorised dealer/distributor. With the AIT5000 unit fully powered up, locate the reset button, which is a small push button next to the wireless antenna. Press and hold this push button for > 10 seconds (recommend 15 seconds to be sure). When you release, you should see the Wi-Fi and Data LEDs change flashing sequence slightly as the unit resets and reboots. Once the AIT5000 has rebooted, all of the wireless and web settings will be back to the factory defaultsRead More →

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If we’ve ascertained that your items needs to come back to us for factory service/inspection, please download and complete: Service Return Form and GENERAL INVOICE and enclose it with the item. (Please note: Only return a product to us if it has been authorised by one of our advisors.) Items that are returned without this documentation or authorisation will be delayed. It’s important we receive as much information as possible, so please attach with the item any email correspondence you may have had with your advisor and include a detailed description of the fault. Please return the unit to: DIGITAL YACHT SERVICE.  7 FARLEIGH COURT,Read More →

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You can test the USB to NMEA cable by doing a “Loopback” test as follows… You will need a Windows PC to and a copy of TeraTerm which is free to download from the link below… https://osdn.net/projects/ttssh2/releases/ Just select the latest EXE installer version and once downloaded, double click on the file to install TeraTerm. You only need the main program, not all of the extra plugins and language extensions, so untick everything else as shown below…. Once Tera Term is installed, we need to confirm what COM port Windows has allocated to your USB to NMEA Cable. It was COM3 on my PC, butRead More →

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In most cases, if your computer is connected to the internet, when you plug the USB to NMEA adaptor in to a spare USB socket, the driver should be automatically installed on Windows/MAC OSX/LINUX. Sometimes with Windows PCs, it is necessary to manually install the USB drivers which can be downloaded from here…. https://digitalyachtamerica.com/download/usb-nmea-adaptor-drivers-v2-12-28-for-windows-exe/ This will download a zip file that when you double click will show a single exe file… Extract this EXE file and then right click on it and select “Run as administrator”… Now plug in the USB cable and check in Device Manager that the USB to NMEA adaptor has beenRead More →

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If you have the Seatalk to USB converter, then you can plug this straight in to a Windows, LINUX or Mac computer and use a Telnet Terminal type program to send this command. If you have the Seatalk to NMEA0183 converter, you need to use a NMEA 0183 to USB Adapter. On a Mac we use CoolTerm which is freeware by Roger Meier… https://freeware.the-meiers.org/ You need to make sure that CoolTerm is set to send CR+LF as the Enter (EOL) characters, as this is always used in NMEA 0183 systems to indicate the end of the sentence has been reached. Then copy the command: $PDGY,STalk,OnRead More →

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One of the lesser known facts about our 4GXtream, is that it has a built-in GPS receiver and is supplied with a passive GPS antenna. This is primarily for position logging or for enabling a geo-fence alarm function. However, this GPS data can also be transmitted out on the NMEA 2000 network. Assuming that the 4GXtream GPS antenna is connected, it is getting a good position fix and the NMEA 2000 cable is connected to a fully powered up and operational NMEA 2000 network, the notes below will configure the 4GXtream to become an NMEA 2000 GPS position source. From a device that is wirelesslyRead More →