Since the end of 2022, we have started receiving support requests from new EE customers that cannot get their Digital Yacht 4G Products to work with their EE SIM.

It would appear that recent EE SIMs have a Virgin Mobile profile included, which is seen as the default APN settings when our products are set to Auto APN mode (default). If your SIM is being correctly read, you are getting a good mobile signal strength, the STATE is shown as “Registered (home); EE; 4G (LTE)” but the DATA CONNECTION is shown as Disconnected, then please try the following settings.

Open a browser, go to http://192.168.1.1 and login to the web interface. Now change to ADVANCED mode by clicking on the word BASIC in the top right corner of the web interface. On the menu select NETWORK>INTERFACES and you will see the page below….

Click on the “Pencil” Edit icon for the SIM slot the EE SIM is inserted in – MOB1S2A1 in the example above.

Now you need to set Auto APN to OFF and enter the following details in the boxes that appear. Also make sure that PDP Type is set to IPv4 Only and not IPv4/IPv6 which is the default…

Once all of the settings are correctly entered, scroll to the bottom of the page and click the “SAVE & APPLY” button. Give the unit 20-30 seconds to apply the settings and reboot the modem and then you should see the DATA CONNECTION change to Connected and you will be online.