Product Return Form

Items that are sent back to us require prior authorisation through the ticketing system. Please note that any items that are sent back without our confirmation will be subject to a delay. Before sending back your unit, have you checked our technical FAQs? You can also contact us and we will do our best to solve the problem remotely.

All return items need the below service form completed, printed and enclosed within the parcel. Items that are returned without this documentation will be delayed.

It’s important we receive as much information as possible so please also attach with the item, any email correspondence you may have had with your advisor and include a detailed description of the fault. The more information, the better! (When does the fault occur? What other products have you got on the network? etc.)

    You can submit your product return request here.

    Please return the unit with the printed generated PDF to one of our office:

    For UK, USA or ROW Customer:

    DIGITAL YACHT SERVICE
    6-7 FARLEIGH COURT
    FLAX BOURTON
    BS48 1UR
    UNITED KINGDOM

     

    For European Customer:

    DIGITAL YACHT
    12 BOULEVARD DES BELGES
    76000 ROUEN
    FRANCE

     

    If you are returning from outside the UK, please put a value of GBP £10.00 / USD $14.00 / EUR €12.00 for the product. If requested by the freight company/postal service use MARINE ELECTRONIC EQUIPMENT as the description and the Commodity Code 90148050.

    The reason for return can be Product Service or Return for Repair. We recommend using USPS/Postal services if shipping from the US or Canada as these are cheap and generally reliable.

    If you are returning an AIS transponder for MMSI programming/reprogramming please also complete this AIS PROGRAMMING form with vessel details.

    We will send you an email as soon as we receive your product and will keep you informed of our progress.