If we’ve ascertained that your items needs to come back to us for factory service/inspection, please complete the following :
It’s important we receive as much information as possible, so please attach with the item any email correspondence you may have had with your advisor and include a detailed description of the fault.
Please return the unit to:
DIGITAL YACHT SERVICE.
7 FARLEIGH COURT,
FLAX BOURTON,
BRISTOL
BS48 1UR
UNITED KINGDOM
If you’re returning a product from outside the UK, please put a value of GBP £10.00/ USD $14.00 / EUR €12.00 for the product and if requested by the freight company or postal service, use MARINE ELECTRONIC EQUIPMENT as a description and the commodity code 90148000.
The reason for return can be Product Service or Return for Repair. We recommend using USPS/Postal services if shipping from the US, as these are cheap and generally reliable.
If you are returning an AIS transponder for MMSI programming/reprogramming, please also complete this AIS PROGRAMMING form with vessel details. If you do not have Microsoft Word or a means of editing Word documents, please complete this PDF version.
We’ll look at your unit as quickly as possible and contact you with our findings.