If we’ve ascertained that your items needs to come back to us for factory service/inspection, please download and complete:

Service Return Form and GENERAL INVOICE

and enclose it with the item. (Please note: Only return a product to us if it has been authorised by one of our advisors.) Items that are returned without this documentation or authorisation will be delayed.

It’s important we receive as much information as possible, so please attach with the item any email correspondence you may have had with your advisor and include a detailed description of the fault.

Please return the unit to:

DIGITAL YACHT SERVICE. 

7 FARLEIGH COURT,

FLAX BOURTON,

BRISTOL 

BS48 1UR

UNITED KINGDOM

If you’re returning a product from outside the UK, please put a value of GBP £10.00/ USD $14.00 / EUR €12.00 for the product and if requested by the freight company or postal service, use MARINE ELECTRONIC EQUIPMENT as a description and the commodity code 90148000.

The reason for return can be Product Service or Return for Repair.  We recommend using USPS/Postal services if shipping from the US, as these are cheap and generally reliable.

If you are returning an AIS transponder for MMSI programming/reprogramming, please also complete this AIS PROGRAMMING form with vessel details. If you do not have Microsoft Word or a means of editing Word documents, please complete this PDF version.

We’ll look at your unit as quickly as possible and contact you with our findings.