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When we get reports like this, it invariably turns out to be Chart Plotter or Application that has a problem – usually software related. The reason for this, is that AIS units do not differentiate between different types of AIS messages; either the regular dynamic ones that include the MMSI number and the position/course/speed of the vessel or the more infrequently transmitted static ones that include the MMSI number, name, dimensions, boat type, etc. and in the case of Class A vessels the voyage data that includes navigation state, destination, ETA, etc. An AIS unit either receives all of the messages or none. In theory,Read More →

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The AIS SART should be tested annually to confirm correct operation. In order to maximise the available battery capacity it is not recommended to test the AIS SART more frequently. Carry out the following steps to test the AIS SART: Remove the AIS SART from the bracket or bag and move to an outdoor location with a clear view of the sky. Do not hold the AIS SART in the location marked over the internal GPS antenna. Press and hold the ‘Test’ button for three seconds until the indicator starts flashing. The test is now active and the AIS SART will attempt to obtain aRead More →

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If we’ve ascertained that your items needs to come back to us for factory service/inspection, please download and complete the Service Return Form and GENERAL INVOICE and enclose it with the item. (Please note: Only return a product to us if it has been authorised by one of our advisors. Items that are returned without this documentation or authorisation will be delayed. It’s important we receive as much information as possible, so please attach with the item any email correspondence you may have had with your advisor and include a detailed description of the fault. All customers within the EU, should please return the unit to: Digital YachtRead More →

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Since the end of 2022, we have started receiving support requests from new EE customers that cannot get their Digital Yacht 4G Products to work with their EE SIM. It would appear that recent EE SIMs have a Virgin Mobile profile included, which is seen as the default APN settings when our products are set to Auto APN mode (default). If your SIM is being correctly read, you are getting a good mobile signal strength, the STATE is shown as “Registered (home); EE; 4G (LTE)” but the DATA CONNECTION is shown as Disconnected, then please try the following settings. Open a browser, go to http://192.168.1.1Read More →

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The default GPS160 operating mode has been optimized to work well with the maximum number of installations. It is operating in “Tri-Nav” mode and will give the same level of accuracy as any of the other “Tri-Nav” modes. In “Tri-Nav” mode, satellites from all three constellations; GPS/GLONASS/GALILEO are used to work out the most accurate possible position. In over 90% of pleasure boat installations, the default mode is the best one to use and unless you know that your system can accept a faster update rate or can make use of the additional sentences, then we would not recommend that you change mode. Typical applicationsRead More →

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Our popular SmarterTrack Navigation Software uses Navionics charts, which you can copy from the Navionics Chart Cartridge on to a maximum of 5 PCs. Each PC must be online when you install the charts and SmarterTrack registers the PC on the Navionics charts server. This mechanism has worked well for many years, but after the acquisition of Navionics by Garmin, a security audit indicated that a more secure HTTPS connection to the server should be used and Navionics updated their server. Unfortunately, this also means that all SmarterTrack customers must update their copy of SmarterTrack before they can install any new charts. The good newsRead More →

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Many products from leading marine electronics manufacturers now feature a wired and/or wireless network interface. In some larger systems such as those from Navico/Garmin/Raymarine/Furuno, the MFDs, radar scanners, cameras and sonar systems will all be networked together via Ethernet cables. When one of our 4G Products is used as the central wireless router for internet connectivity, some customers have been confused as to whether they can join all of the devices together on one common network. In general, unless indicated differently by the MFD manufacturer, it is best to leave the manufacturer’s wired Ethernet network, just for connecting the manufacturer’s equipment together and if youRead More →

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The following power consumption figures are applicable to our 4GXtream.  Power consumption does vary significantly, depending upon the amount of mobile data being transferred and how much wired/wireless network activity is taking place. Below are the average consumption figures for 12v and 24v systems… Minimum – Powered up but no mobile or network data transfer = 3.75W Normal – Powered up with a couple of network devices doing light internet access = 4W Maximum – Powered up with multiple network devices doing heavy internet access = 10WRead More →

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The following power consumption figures are applicable to both our 4GConnect and 4GConnect Pro models.  Power consumption does vary significantly, depending upon the amount of mobile data being transferred and how much wired/wireless network activity is taking place. Below are the average consumption figures for 12v and 24v systems… Minimum – Powered up but no mobile or network data transfer = 1W Normal – Powered up with a couple of network devices doing light internet access = 1.5W Maximum – Powered up with multiple network devices doing heavy internet access = 4.25WRead More →