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Our popular SmarterTrack Navigation Software uses Navionics charts, which you can copy from the Navionics Chart Cartridge on to a maximum of 5 PCs. Each PC must be online when you install the charts and SmarterTrack registers the PC on the Navionics charts server. This mechanism has worked well for many years, but after the acquisition of Navionics by Garmin, a security audit indicated that a more secure HTTPS connection to the server should be used and Navionics updated their server. Unfortunately, this also means that all SmarterTrack customers must update their copy of SmarterTrack before they can install any new charts. The good newsRead More →

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Many products from leading marine electronics manufacturers now feature a wired and/or wireless network interface. In some larger systems such as those from Navico/Garmin/Raymarine/Furuno, the MFDs, radar scanners, cameras and sonar systems will all be networked together via Ethernet cables. When one of our 4G Products is used as the central wireless router for internet connectivity, some customers have been confused as to whether they can join all of the devices together on one common network. In general, unless indicated differently by the MFD manufacturer, it is best to leave the manufacturer’s wired Ethernet network, just for connecting the manufacturer’s equipment together and if youRead More →

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The following power consumption figures are applicable to our 4GXtream.  Power consumption does vary significantly, depending upon the amount of mobile data being transferred and how much wired/wireless network activity is taking place. Below are the average consumption figures for 12v and 24v systems… Minimum – Powered up but no mobile or network data transfer = 3.75W Normal – Powered up with a couple of network devices doing light internet access = 4W Maximum – Powered up with multiple network devices doing heavy internet access = 10WRead More →

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The following power consumption figures are applicable to both our 4GConnect and 4GConnect Pro models.  Power consumption does vary significantly, depending upon the amount of mobile data being transferred and how much wired/wireless network activity is taking place. Below are the average consumption figures for 12v and 24v systems… Minimum – Powered up but no mobile or network data transfer = 1W Normal – Powered up with a couple of network devices doing light internet access = 1.5W Maximum – Powered up with multiple network devices doing heavy internet access = 4.25WRead More →

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In some situations, our 4G Products can appear to be connected to the internet, but due to other external conditions such as AV Software, ISP issues or local network settings, you cannot access websites from your browser. If this happens, there are some additional tests and checks that can be carried out. Go to SYSTEM>ADMINITSTRATION>TROUBLESHOOT and do the following tests…. PING TEST Enter an IP address of 1.1.1.1 and click the PERFORM button. This sends a series of data packets directly to a public website (Cloudflare) which then sends them back to your 4G Product over the Mobile network. The results are shown in theRead More →

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Our 4G Products are used globally on lots of different networks and occasionally, due to incorrect APN settings or SIM card issues, a unit will not correctly register on the mobile network and no internet connections will be available. In this situation, please start by checking the SIM card, as per this article that we published on our blog… https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/ If that does not resolve the situation, then in order to assist you our support team will need the following screen shots and information… A screen shot of the STATUS>OVERVIEW page – first page that you see when you log in to the web interface.Read More →

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You can view the NMEA 0183 data coming out of one of our USB devices using Tera Term, a free Windows terminal program, which can be downloaded from the link below… https://osdn.net/projects/ttssh2/releases/ Just select the latest EXE installer version and once downloaded, double click on the file to install TeraTerm. You only need the main program, not all of the extra plugins and language extensions, so untick everything else as shown below…. Once Tera Term is installed, you need to confirm what COM port Windows has allocated to your device’s USB interface. It was COM3 on our PC, but it might be a different number onRead More →

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This reset procedure just resets the AIT5000 unit’s wireless interface and does not reset the MMSI number, which can only be carried out by an authorised dealer/distributor. With the AIT5000 unit fully powered up, locate the reset button, which is a small push button next to the wireless antenna. Press and hold this push button for > 10 seconds (recommend 15 seconds to be sure). When you release, you should see the Wi-Fi and Data LEDs change flashing sequence slightly as the unit resets and reboots. Once the AIT5000 has rebooted, all of the wireless and web settings will be back to the factory defaultsRead More →

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If we’ve ascertained that your items needs to come back to us for factory service/inspection, please download and complete: Service Return Form and GENERAL INVOICE and enclose it with the item. (Please note: Only return a product to us if it has been authorised by one of our advisors.) Items that are returned without this documentation or authorisation will be delayed. It’s important we receive as much information as possible, so please attach with the item any email correspondence you may have had with your advisor and include a detailed description of the fault. Please return the unit to: DIGITAL YACHT SERVICE.  7 FARLEIGH COURT,Read More →