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If the unit has been working and suddenly stops or you have followed the steps above and everything appears to be OK but you still do not have a connection to the internet, then the fault is likely to be with the SIM or network operator. Could any of the following factors be applicable?   The SIM is a Pay as You Go type and the credit has expired? The SIM is a normal mobile phone SIM and not a Data Only SIM which some network operators insist must be used in wireless router type systems? The SIM is a monthly contract SIM but hasRead More →

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The best source of APN settings is online at https://apnsettings.org and the best way to search for them is to do a Google search like apnsettings.org UK Vodafone 2022 as the search facility on the website is not great. If the default Auto APN setting on the 4GXtream does not work, manually set the APN settings for your SIM card and save them. If they are correct, you should see the Data Connection in the STATUS>OVERVIEW page (see above) shown as Connected and in the NETWORK>WAN page, whichever MOB SIM Slot you are using should have an IP address – in the example below MOB1S2A1Read More →

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We have two models of 4GXtream and with the global world we now live in, we do occasionally get situations where a customer has bought a US unit and tried unsuccessfully to use it in Europe or vice versa. To check what model you have, go to STATUS>SYSTEM and check the device’s Product Code; RUTX11 0***** indicates a European/ROW model and RUTX11 1***** indicates a US model….Read More →

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Go to STATUS>NETWORK>MOBILE and check that the correct SIM card slot is selected and that the SIM is shown as “Inserted”, the network operator is shown and the Operator State is shown as Registered(Home) or Registered(Roaming) depending upon which country you are in.Read More →

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If you go to the STATUS>OVERVIEW page, in the Modem panel, there is a signal strength indicator in the top right corner and this should be showing a good signal strength of between -40dBm and -90dBm. Don’t forget that as these are negative numbers, -40dBm is much better than -90dBm. Once you start getting signal strengths in the -97dBm to -110dBm range, your signal strength is not going to be good enough for a reliable internet connection. If you are seeing poor signal strengths but are in a good signal strength area, then we will need to look at antennas and cabling.Read More →

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Access the NAVLink 2 web interface and confirm it is the latest version as per the screen shot below…. Select the “Data Modes” page, set the NMEA Mode to “15 – RAW Mode” and click the “Update Settings” button… Ensure you get the Data Mode changed successfully message…. Now go to the “View Data” page and you will see data, similar to that shown below, scrolling down the screen… Now switch the “Start Log” button to ON and leave this page running for at least 15-20 minutes, so that we get a good selection of data. If there is a particular situation that causes aRead More →

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If you need to disable the GNSS PGNs that the AIT2500/AIT5000 outputs then this is the procedure to follow…. Using the proAIS2 software, go to the Serial Data tab and then copy and paste the following commands in to the box at the bottom of the page and click the “Send” button (see image below). To disable GPS data output over NMEA 2000 send this command: $PSMT,0,3,0x2C75B2FA,1,n2kognss 0,0*15   To enable it again send this command: $PSMT,0,3,0x2C75B2FA,1,n2kognss -1,0*39     ….if the command was successfully received and actioned, you should see Transponder respond with… $PSMT,255……….etc.     (basically, the same as the command but 255 instead ofRead More →

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This video will show you how to install our AIT5000 Class B+ AIS Transponder for NMEA 0183 & NMEA 2000 based systems. To configure the AIT5000, you need to configure the AIT5000 with its built-in web interface.Read More →