If you encounter an issue with AIS showing on your display (navigation software or chart Plotter) then you should follow this procedure.
1 – Issue with a Chart Plotter/VHF Radio
If you cannot display AIS targets on your Chart Plotter or VHF radio, then follow this:
- If you have connected your AIS to your Chart Plotter/VHF Radio via NMEA 0183 wires, then you must make sure that you have used the NMEA 0183 38400 baud wires (Orange + & Brown – for Digital Yacht AIS Transponders). The second step is to check your Chart Plotter / VHF Radio settings. The best solution here is to check your product manual but you must make sure that the NMEA 0183 port is set at 38400 baud and also that AIS targets are activated.
- If you have connected your AIS to your Chart Plotter/VHF Radio via NMEA 2000, then you must make sure that the NMEA 2000 network is working properly. This page might answer to your question. You should also make sure that AIS targets are activated in your chart plotter / VHF radio settings.
2 – Issue with a Navigation Software / App
If you cannot display AIS targets on your navigation software or app then follow this:
- For an Android/iOS app: The first step is to make sure that all apps are closed in the background, then you are connected to the product WiFi network. The second step is to configure your navigation app. This is explained in this page.
- For a PC Navigation Software: The first step is to make sure that the USB drivers are installed. You can download them here if needed. You must then find out the port COM allocated to your USB port. The last step is to configure your navigation software. This is explained in this page.