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Our 4GXtream router but also the latest 4G Connect version have a new “Auto-APN” feature that reads the SIM details and selects the correct APN settings for the SIM’s mobile network. APN stands for Access Point Name and are the settings your 4G product needs to pass to the network carrier; AT&T, Vodafone, T-Mobile, etc. in order for the carrier to allocate your 4G product an IP address and connect you to the right secure network. On many networks the new “Auto-APN” feature works very well, but today we had a Vodafone customer contact us who could not get their 4GXtream to connect correctly. TheRead More →

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One of the most common problems, that the Digital Yacht support team help our 4G Product customers with, is SIM card issues. This little piece of plastic, with its integrated memory chip, containing a unique identifier, that allows your data usage to be tracked, causes a disproportionate amount of wasted time and effort, so we decided to publish a guide to avoid the pitfalls that we regular see. Not all SIMs are created equal and with the majority aimed at mobile phone users, it is important that the SIM you use in our 4G Products meet the following criteria…. It is a 4G SIM (not 5G) ItRead More →

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To decide whether to use the Mobile 4G connection or the WL510 long range wireless connection, you will need to go in to the 4GXtream web interface and click on the Network>WAN menu option….which will display the page below. You can use the switches at the end of each line to select whether you want to connect to the internet via Mobile 4G or via the WL510 Wi-Fi on the wired WAN interface. In the screen shot above, taken from my boat’s 4GXtream, I do not have an WL510 wireless booster connected to the Wired WAN interface, so it does not show any information aboutRead More →

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If the unit has been working and suddenly stops or you have followed the steps above and everything appears to be OK but you still do not have a connection to the internet, then the fault is likely to be with the SIM or network operator. Could any of the following factors be applicable?   The SIM is a Pay as You Go type and the credit has expired? The SIM is a normal mobile phone SIM and not a Data Only SIM which some network operators insist must be used in wireless router type systems? The SIM is a monthly contract SIM but hasRead More →

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The best source of APN settings is online at https://apnsettings.org and the best way to search for them is to do a Google search like apnsettings.org UK Vodafone 2022 as the search facility on the website is not great. If the default Auto APN setting on the 4GXtream does not work, manually set the APN settings for your SIM card and save them. If they are correct, you should see the Data Connection in the STATUS>OVERVIEW page (see above) shown as Connected and in the NETWORK>WAN page, whichever MOB SIM Slot you are using should have an IP address – in the example below MOB1S2A1Read More →

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We have two models of 4GXtream and with the global world we now live in, we do occasionally get situations where a customer has bought a US unit and tried unsuccessfully to use it in Europe or vice versa. To check what model you have, go to STATUS>SYSTEM and check the device’s Product Code; RUTX11 0***** indicates a European/ROW model and RUTX11 1***** indicates a US model….Read More →

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Go to STATUS>NETWORK>MOBILE and check that the correct SIM card slot is selected and that the SIM is shown as “Inserted”, the network operator is shown and the Operator State is shown as Registered(Home) or Registered(Roaming) depending upon which country you are in.Read More →

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If you go to the STATUS>OVERVIEW page, in the Modem panel, there is a signal strength indicator in the top right corner and this should be showing a good signal strength of between -40dBm and -90dBm. Don’t forget that as these are negative numbers, -40dBm is much better than -90dBm. Once you start getting signal strengths in the -97dBm to -110dBm range, your signal strength is not going to be good enough for a reliable internet connection. If you are seeing poor signal strengths but are in a good signal strength area, then we will need to look at antennas and cabling.Read More →